RENAULT TRUCKS SERVICE CHARTER

Roadside Repairs

We endeavour to attend breakdowns within 75 minutes. We will manage each case individually in the most appropriate way.

Parts

A first time over the counter pick rate in excess of 90%. In addition to this, and to support any vehicle in a VOR situation, we can, through our extensive logistics network, search and obtain parts from multiple support warehouses and dealer locations throughout Europe and the world.

Service

To maximise vehicle uptime through preventative action and to support customers towards achieving their compliance requirements.

Vehicle Uptime

Any Renault Trucks UK supplied vehicle currently under manufacturer’s warranty or operating under a Renault Trucks maintenance contract, suffering an unexpected failure where the required part(s) cannot be supplied within two working days, will be covered by the Renault Trucks Vehicle Uptime promise.

(T&Cs and limitations by vehicle type apply).

Light Commercial Vehicles

To bring all the benefits of our network, skills and expertise from the HGV sector to the Light Commercial Vehicle market